Contact Us
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Unit 14, 32-38 Belmore Road North,
Punchbow 2196, NSW - info@brilliantminds.com.au
- 1300 70 50 40
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Opening Hours
Monday - Friday
8am to 4pm for pickups
Frequently Asked Questions
1. Are delivery fees included?
Yes — all orders over the minimum spend threshold ($100) have free delivery. Orders under $100 incur a $9.95 delivery fee.
2. What are the delivery timeframes for NSW schools?
Our delivery frameworks are as follows:
- Metro: Next business day (orders before 12pm)
- Regional: 2–3 business days
- Remote: 4 to 5 business days
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3. What happens if an item is out of stock?
If an item is temporarily unavailable, we will supply it in the next delivery window at no additional cost, or provide a contract-approved substitute of equal or better quality.
4. Do you offer substitute products?
5. Who do I contact for support?
NSW schools have access to a dedicated Customer Support Team and a Contract Manager, available Monday–Friday, 9am–5pm for all enquiries, quoting and order support. We’re available through email through info@brilliantminds.com.au and telephone 1300 70 50 40.
6. Can schools request bulk or scheduled deliveries?
Yes — we offer scheduled, recurring or bulk deliveries to support school operations, storage, and planning demands.
5. What if we need assistance using the online catalogue or placing orders?
Our support team provides training, troubleshooting and guidance for catalogue use, purchasing, and product selection.
